Our client is an international business specialising in Leisure and Hospitality. We are seeking an experienced German speaking Customer Support Advisor (hybrid working - 3 days in the Central London office and 2 days working from home).
Paying £13 per hour + bonuses, the role will initially be on a 6 months temporary basis with a view to becoming permanent. The hours are 8am to 4.30pm working every other weekend or 1 in 3 weekends on a rota basis and 2 days off the following week.
As a Customer Support Advisor you will undertake a variety of duties from troubleshooting technical issues to investigating in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution.
Duties & Responsibilities:
- Handle English and German inbound/outbound calls/emails or chats
- Identify and resolve customers’ requests/questions or complaints using relevant knowledge
- Communicate and consult with colleagues to share best practice.
- Follow best practice incident management processes to ensure the KPIs are met.
- Escalate complex tickets to 2nd tier support and follow up for resolution
Skills & Experience:
- Fluency in written and spoken English & German, is essential
- Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution
- Proven experience in a Customer Service position
- Ability to apply analytical and investigative skills
- A team player who is positive, friendly and has a can-do attitude
- Confident and competent in handling complaints, mediation and troubleshooting
Experience within the travel, tourism or hospitality sector an advantage but not essential
For more details about this position and the full range of our temporary and permanent roles please contact our office and do also visit our websitewww.annejagger.com as we do not advertise ALL of our available opportunities.
Anne Jagger Recruitment Ltd is an employment agency and employment business
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.
If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.