Service Team Coordinator - 12 month fixed contract

  • Job Reference: 00000725-1
  • Date Posted: 25 April 2019
  • Recruiter: Anne Jagger Recruitment
  • Location: Burford, Oxfordshire
  • Salary: £23,000
  • Sector: Administration, Call Centre / Customer Service, Business Support
  • Job Type: Contract
  • Work Hours: Full Time
  • Contact: Karen Londesborough
  • Email: k.londesborough@annejagger.com
  • Telephone: 01993 778541

Job Description

Anne Jagger Recruitment in Witney are working with an award winning manufacturing organisation in The Cotswolds. We are recruiting for a Service Team Coordinator. This is a full time, 12 months fixed term contract.

Key responsibilities:

  • Provide care to customer’s through assisting with aftersales enquiries, warranty, complaints, product exchanges & returns, technical support and product registrations. 
  • Receive and handle all new inbound aftersales enquiries by phone, email and in person, responding professionally and efficiently.  
  • Provide solutions that meet with the customer requirements whilst working within the relevant operating procedures and within the company’s conditions of Sale. 
  • Provide an excellent level of customer service and high standard of technical support to aid in the maintaining of the company’s reputation and encourage repeat custom.  
  • Organise all in bound aftersales enquiries on a daily basis and be able to continuously re-prioritise. 
  • Prepare customer quotations, place customer orders and process payments. 
  • Assist customer wishing to return goods by arranging courier collections and processing credits for customers returned items. 
  • Provide regular feedback to the Service Manager in relation to complaints, trends and improvements to help reduce aftersales enquiries. 
  • Administration and maintenance of the returns register, the aftersales log and the product registration log. 
  • Demonstrate the ability to work individually and part of a team and adopt the company values. 

The working hours at 37.5 per week based on 9.00am to 5.30pm, Monday – Friday with an hour for lunch. Flexible hours would be considered for the right candidate.  A salary of £23,000 per annum is offered.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.