Operations Support Associate

  • Job Reference: 00000736-1
  • Date Posted: 23 May 2019
  • Recruiter: Anne Jagger Recruitment
  • Location: Central London
  • Salary: £25,000 to £30,000
  • Sector: Administration, Call Centre / Customer Service, Business Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: steve@annejagger.com
  • Telephone: 0203 859 7690

Job Description

Our client is a Crypto-Currency organisation based in Central London. Due to phenomenal growth and expansion, they are seeking full-time, permanent Operations Support Associates to work as part of the ever-expanding team carrying out KYC and compliance checks.

Key responsibilities: 

  • Resolve incoming queries from users efficiently and professionally using Zendesk
  • Document support issues and contribute to knowledge base
  • Onboarding and monitoring of new customers
  • KYC (Know Your Customer) checks
  • AML (Anti-Money Laundering) checks
  • Monitor social media channels
  • Support marketing, operations, product and engineering teams

Desired personal attributes:

  • Integrity
  • Experience within technical customer support
  • A passion for creating positivity
  • Flexible with working hours 

This role would ideally suit a candidate from the financial or technical customer support sector. The role will pay around £25k depending on skills and experience. Excellent benefits include unlimited holiday allowance, catered lunches, private medical and dental insurance.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.