Head of Customer Service

  • Job Reference: 00000586-1
  • Date Posted: 2 August 2018
  • Location: Moorgate, Central London
  • Salary: £65,000 to £70,000
  • Sector: Call Centre / Customer Service, Management & Professional
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: steve@annejagger.com
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment in London is working with a disruptive, exciting tech company specialising in the energy sector. They are building the energy solution of the future. We are seeking a talented Head of Customer Service to build, scale and inspire a premier customer experience. You will be responsible for creating and driving the strategic roadmap through this exciting period of growth.

Key Requirements:

  • Continuously refine and improve the end-to-end customer journey
  • Build the most seamless, automated and self-serving customer journey possible
  • Recruit, develop and manage an excellent Customer Experience team
  • Create a fantastic working environment that drives exceptional results
  • Manage the day-to-day Customer Experience team by focussing on key metrics
  • Source and manage the implementation of cutting edge technology and systems
  • Responsible for delivering projects that drive operational improvements
  • Managing key third party supplier relationships

This role would ideally suit a visionary, experienced in scaling a high-volume company in a customer support setting. You must have experience of implementing new products and procedures and have excellent team management skills. Knowledge of the energy sector would be beneficial.

Based in Moorgate, the annual salary for this permanent position is around £65k - £70k depending on skills and previous experience. The working hours are standard Monday to Friday; however flexibility may be required during busy periods.

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.