E-Commerce Customer Service Support

  • Job Reference: 00000688-1
  • Date Posted: 12 February 2019
  • Recruiter: Anne Jagger Recruitment
  • Location: King's Cross, London
  • Salary: £18,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent, Temporary
  • Work Hours: Full Time
  • Contact: Charlotte Bowie
  • Email: charlotte@annejagger.com

Job Description

E-Commerce Customer Service Support

£18-25k per annum

Central London

Temporary to Permanent  

 

Our client an exciting ecommerce start up require a full-time e-commerce customer service support, who is willing to take responsibility and is able to meet their daily targets. You should be able to work and communicate effectively to deliver against the company's key performance indicators.

The candidate needs to be dynamic, hard-working and passionate about e-commerce and customer service. Self-motivation and good communication skills are essential.

Responsibilities Include:

  • Answering customer calls to deal with queries, advise on suitable products, check delivery information and general questions.
  • Responding to customer messages from eBay, Amazon, and our eCommerce channels (Zen Desk) in a timely manner.
  • Liaise with delivery companies, investigate delivery and return issues.
  • Ensuring Amazon A-Z cases, eBay resolution center disputes and PayPal cases are responded promptly and precisely.
  • Processing customer returns.
  • Communicating with customers to ensure we receive positive feedback on all of our e-commerce channels and ensuring our high feedback score is maintained.
  • Liaising with the warehouse team to ensure all orders are shipped out on time.
  • General office support to ensure customer orders are received and processed smoothly

Required skills:

  • Experience using Zendesk
  • Experience with Microsoft Office.
  • Excellent communication skills - both written and verbal, articulate with good spelling and grammar.
  • Good management skills, with excellent attention to details and well organized.
  • Ability to work well as part of a team as well as using initiative.
  • The ability to work quickly & accurately and pay attention to details.
  • Flexibility to increase workload in very busy times

If you are interested in the above role apply on-line.

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.