Customer Support Specialist

  • Job Reference: 00001311-1
  • Date Posted: 17 November 2023
  • Recruiter: Anne Jagger Recruitment
  • Location: London
  • Salary: £26,000
  • Sector: Call Centre / Customer Service, Business Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email:
  • Telephone: 0207 078 1941

Job Description

Our client an independent, private online Pharmacy is seeking an experienced Customer Support Specialist to provide an outstanding service to a wide range of customers. 

This is a great opportunity to join a fast-paced working environment in a growing pharmacy that works with private doctors to provide medication to their patients.

Based in central London this is a permanent office-based position paying £26,000 pa, working Monday to Friday.

Duties & Responsibilities:

  • Reply to and resolve customer enquiries, whether by phone, email, or Slack, gathering information as needed
  • Sympathetically resolve customer problems and deliver reassuring solutions
  • Pro-actively call customers in order to expedite communication
  • Input prescription data into the dispensing system, as necessary
  • Build trusted relationships with customers and maintain regular dialogue
  • Support clinics using the prescribing portal and troubleshoot where necessary

Required Skills & Experience:

  • Account management experience; following the entire customer journey
  • Tenacious, numerate, problem solving and excellent written and spoken English
  • An interest in health, wellness and medicine are desired
  • Previous customer service experience, ideally in on-line retail and/or pharmaceuticals


Anne Jagger Recruitment Ltd is an employment agency and employment business. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

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