Customer Support - Contact Centre

  • Job Reference: 00000581-1
  • Date Posted: 20 July 2018
  • Location: Brentford
  • Salary: £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: mollie@annejagger.com
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment in London is working with a large garden centre chain. We are seeking customer support advisors to join the growing team. You will be responsible for answering inbound calls and emails from customers who have queries and questions with their products or service received

Key Requirements:

  • Show excellent attention to detail with inbound queries
  • Take ownership of queries and solve complaints
  • Be an excellent communicator, both written and over the phone
  • Work well within the team and show excellent teamwork with reports and admin
  • Correspond with customers via e mail, social media and telephone
  • Hit targets (non-sales) and achieve KPIs
  • Adhere to company policies and compliance at all times

This role would ideally suit a candidate with previous contact centre experience. You must be self-motivated, hardworking and show great attention to detail. Knowledge of garden furniture and products is advantageous.

Based in Brentford, the annual salary for this permanent position is £22k. The working hours are 8am – 6pm Monday to Friday with every other Saturday required; however flexibility may be required during busy periods. Immediate starts are available.

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.