Customer Support Agent

  • Job Reference: 00000683-1
  • Date Posted: 4 February 2019
  • Recruiter: Anne Jagger Recruitment
  • Location: Paddington, London
  • Salary: £20,000 to £23,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Charlotte Bowie
  • Email: charlotte@annejagger.com

Job Description

Customer Support Agent

Paddington – London

£20-23k Per annum

 

Our client is one of the most exciting new businesses in the football and gaming industries. This a Excellent opportunity for a customer-focused individual to join an exciting gaming team in London

We are looking for a positive and adaptive individual who loves helping and speaking to customers, can learn quickly and has impeccable attention to detail, preferably with an interest in Football and/or passion for sport.

Responsibilities:

  • Providing day-to-day customer support, resolving queries and issues via phone, email & live chat.
  • Investigate and resolve customer complaints quickly and patiently.
  • Responding to customers in a timely, empathetic and transparent way.
  • Maintain thorough and accurate customer records.
  • Assist the Compliance department with customer security checks, including account verification and due diligence checks.
  • Liaising with the other teams to ensure that developers and designers are aware of any challenges customers face when the App.
  • Gathering feedback from customers about their experience and how the product can be made better.

 

Requirements:

  • Strong values for teamwork and customer service – loves helping people and is naturally solutions-oriented.
  • Confident telephone manner, professionalism and a strong focus on delivering excellent customer service.
  • Strong written and verbal communication skills – can explain complex information in a simple and easy to understand way.
  • Strong attention to detail – can identify and analyse trends in customer feedback.
  • Ability to learn new technology/system/applications quickly.
  • Intermediate Excel skills.
  • Good knowledge of the world’s top football leagues and players.
  • Must be available to work evenings, weekends and bank holidays.

 

If you are interested in the above role apply on-line.

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.