Customer Support Advisor

  • Job Reference: 00000475-1
  • Date Posted: 10 September 2018
  • Recruiter: Anne Jagger Recruitment
  • Location: Holborn, London
  • Salary: £22,000 to £25,000
  • Sector: Administration, Call Centre / Customer Service, Business Support, Multi Lingual, Other
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Tom Phillips
  • Email:
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment in London is working with a start-up company specialising in an exciting application-based banking platform that challenges the banking business, offering customers an innovative solution to managing their finances.

If you enjoy working as part of a team, are energetic, driven, love your customers and fit into a fast paced, constantly changing and growing business, then this could be the job for you!

We need technically savvy people……problem solvers! Whether its 3rd party partners, customers or internally.

Main Duties and

Answer inbound customer enquiries, diagnosing problems and offering solutions or assisting in purchase choices


To take ownership of a customer enquiry or problem through to satisfied resolution, live the values


Complete required number of contacts per day.


Maintain required levels of quality during all customer interactions resulting in customer satisfaction always


Accurately record customer enquiries on call handling system (CRM)


Liaise with suppliers, partners and other business colleagues as required to resolve customer issues


Be responsible for own learning and development needs, highlighting training requirements

We are looking for people that

  • Are technically savvy - Advantageous
  • LOVE to get to the bottom of a problem & solve it
  • Are quick to learn and think
  • Take ownership & like to be empowered
  • Can build rapport with people easily
  • Have great communication skills in writing and verbally
  • Have a passion for helping people
  • Champion customers and shout for them to be heard
  • Have great ideas in making things better
  • Multilingual candidates required speaking fluent - Greek, Spanish, Italian, German, French, Polish and Romanian.

Training will be provided for the first month and then shift work will be required.

Please do also visit our website to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.