Customer Services Advisor (1st Line Helpdesk)

  • Job Reference: 00001043-1
  • Date Posted: 23 November 2021
  • Recruiter: Anne Jagger Recruitment
  • Location: Abingdon
  • Remote Working: Some remote working possible
  • Salary: £18,000 to £24,000
  • Sector: Administration, Call Centre / Customer Service, Business Support
  • Job Type: Permanent, Temporary
  • Work Hours: Full Time
  • Contact: Karen Londesborough
  • Email: k.londesborough@annejagger.com
  • Telephone: 01993 778541

Job Description

Anne Jagger Recruitment in London is working with a market leader in retail systems integrator. Based in South Oxfordshire, we are seeking 2 x Customer Service Advisers (1st Line Helpdesk) to be the first point of contact for inbound customer queries.  This is a customer service role but an interest in technology and providing impeccable service to the 
customers is key.

This is an exciting opportunity to join a growing, forward thinking company who value the professional and personal well being and development of their employees and offer excellent training and career progression.

Key Duties:

  • Answer incoming calls from our retail customers in a professional and courteous manner.
  • Following written guidance, scripts and procedures to manage issues through to resolution.
  • Log calls accurately, in real time.
  • Support the application support management team to continually improve the standard operating procedures and support best practices.
  • Manage tickets through to resolution, ensuring all updates and relevant communications are recorded.

This role will ideally suit a candidate from a strong customer services background. This is a 24/7 customer services operation and therefore will involve working weekends and bank holidays on a rota pattern system. The core hours will be 0800 to 1600 or 1000 to 1800 Monday to Sunday and working 35 hours per week.

This is a full time permanent opportunity offering £18,000 to £24,000 depending on skills and experience. This is an office based opportunity in lovely offices based in South Oxfordshire, however, a remote working option on Sundays and bank holidays can be considered for the right candidate.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.