Customer Service Supervisor

  • Job Reference: 00001200-1
  • Date Posted: 26 January 2023
  • Recruiter: Anne Jagger Recruitment
  • Location: Camden Town, London
  • Remote Working: Some remote working possible
  • Salary: £26,000 Per Hour
  • Sector: Administration, Call Centre / Customer Service, Business Support, Management & Professional
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Karen Londesborough
  • Email: k.londesborough@annejagger.com
  • Telephone: 01993 778541

Job Description

Our client a Retailer in the Art industry is seeking a Customer Service Supervisor to assist the Customer Service Manager with the day-today operations of the customers services team, with the aim of ensuring the team delivers outstanding customer services to our customers and members.

The role is a full time, permanent role working Monday to Friday 9am to 5.30pm.   The role is Hybrid with a mix of working from home and the Head Office based in Camden Town.

Key Duties  & Responsibilities:

  • Supervise a team of 3 Agents to respond to members and customers’ requests and issues quickly, calmly and confidently
  • Ensure the Customer Service team understand the importance of good customer service and ensure this is carried out by everyone to the high standards
  • Monitor teams’ performance on a monthly basis to ensure the quality of the service and report back to Customer Service Manager
  • Ensure that all customer enquiries via all channels are responded to in a timely and professional manner
  • Monitor, review and maintain training records for all Customer Service Staff
  • Assist the team with issues and support the team when handling difficult situations

Desired Knowledge Skills & Experience:

  • Previous experience working as a Supervisor essential
  • Intermediate Knowledge of Word, Excel, Teams, Outlook

Benefits:

  • Season Ticket Loan
  • Annual Bonus 
  • 28 days holiday (including Bank holidays) plus additional holidays earned for continued service & an extra day off for your birthday
  • Pension scheme 
  • Staff discount 

For more details about this position and the full range of our temporary and permanent roles please contact our office and do also visit our website www.annejagger.com as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.