Our client based in Ealing is seeking experienced customer service candidates with experience of up-selling, cross selling and / or telesales. This is a varied role involving face to face client contact as well as over the telephone. The overall purpose of the role is building relationships and providing a fantastic service.
- Respond to inbound and outbound sales calls
- Manage existing customer queries via telephone and email
- Provide excellent level of customer service to existing and potential customers
- Maintain in-depth service knowledge and understanding of products and services
- Process deposits, communicate the customers’ requirements accurately and schedule follow up contact
- Ensure accurate enquiry information is stored on the central CRM system with comprehensive information
- Assist with performance reporting
Skills and Experience:
- At least 2 years of proven customer service work experience in an office based or contact centre environment
- Complaint handling experience will be advantageous
- Proficient in MS Office skills
- A great team player and be comfortable working in a small team environment
- Have the ability to work under pressure and meet deadlines
Salary is £19,500 + uncapped commission. Hours are 8am to 4pm or 12pm to 8pm on a rota basis and will also work 1 in 4 weekends on a rota basis.
Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.
Anne Jagger Recruitment Ltd is an employment agency and employment business.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.
If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.