Customer Service Representative

  • Job Reference: 00000593-1
  • Date Posted: 10 September 2018
  • Recruiter: Anne Jagger Recruitment
  • Location: London
  • Salary: £18,000
  • Bonus/Benefits: Bonus
  • Sector: Call Centre / Customer Service, Sales & Marketing, Business Support, Other
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Tom Phillips
  • Email: tom@annejagger.com
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment are currently looking for Customer Service Representative to join a growing company who offer their customers a simple and sociable shopping and selling experience online.

The successful candidate will join the UK award winning team to deal with content moderation and customer care.

Job Responsibilities

  • Deliver exceptional customer service over the phone and through emails to keep our customers happy.
  • Maintain and develop relationships with new and existing customers who use our site
  • Deliver a personalised service to our users, understanding their needs to resolve queries and encourage future loyalty.
  • Our site in the UK contains adult content so you must be comfortable working with these types of images, whilst also preserving high levels of professionalism to reflect the premium product we are offering.
  • Supporting the outsource team will require you to mentor, develop and encourage them to deliver our high level of service. This will require you to invest your time and be available to them at all times.

Requirements

  • Must have previous experience working in a customer service environment
  • Passion for digital and customer experience, going the extra mile will be second nature.
  • Native level English speaker, you will be able to listen and pass on a clear message to our users.
  • Uphold a flexible attitude towards the wide array of customers you will come across, maintaining a positive attitude at all times.
  • Excellent numeracy skills.
  • A great team player, willing to collaborate on ideas.
  • Always looking for solutions to improve the customer experience.
  • Able to communicate well in an open work environment.
  • Able to easily adapt to changes in processes.
  • Dynamic and ready to get involved.

This role is offering £22,000 package - £18,000 salary and £4,000 bonus.

The working hours are 09:00 – 18:00 Monday to Friday; however, flexibility may be required during busy periods. Immediate starts are available.

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.