Our client is a leading online gambling company based in Central London . Due to growth they are seeking a Customer Service Manager to work as part of the existing customer service team.
Managing the existing customer service team
Maintain all legal and policy and procedural requirements
Deliver the highest standard of customer service by addressing our Customer’s issues and demonstrating our interest in them
Continuously assess team member development through clear goal setting, training plans, regular mentoring and performance reviews
Design user-friendly processes, guidelines, and documentation and continuously improve our processes
To be the escalation point for complaints and member contact as required and to analyse complaint and compliment trends and establish mechanisms for group-widelearning from feedback
Desired personal attributes:
A passion for providing high quality Customer Service and experiences, with a consistent track record of delivering outstanding customer satisfaction ratings and employee engagement scores
Proven track record of success and experience in a fast paced organisation, managing multiple priorities
The ability to role model leadership skills, demonstrate a customer focus and a desire to contribute to team and company goals
3+ years of experience in the management and leadership of a Customer Support Team
This role has become vacant due to the growing business with a multi-million-pound annual turnover and would ideally suit a candidate from the online trading background. The role will pay £30-35k per annum.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.
If you do not hear back within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.
Anne Jagger Recruitment Ltd is an employment agency and employment business