Customer Service Communication Agents

  • Job Reference: 00001165-1
  • Date Posted: 9 September 2022
  • Recruiter: Anne Jagger Recruitment
  • Location: Gatwick Airport
  • Salary: £27,000
  • Bonus/Benefits: plus benefits
  • Sector: Administration, Call Centre / Customer Service, Business Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email:
  • Telephone: 0207 078 1941

Job Description

Our client a small niche airline is seeking 3 Customer Service Communication Agents to work from Gatwick Airport. This is a fabulous opportunity to work in a varied role as part of a small team where you will be involved in operations, customer service and digital communications.  

The salary is £27,000 + benefits.  You will be working a shift pattern 3 days on 4 days off.  Each shift is 12 hours. 

Duties & Responsibilities:

  • Prepare high quality communications to external and internal customers, to keep them informed of any operational or schedule changes and ensuring that customers are informed at the earliest opportunity
  • Manage in real time the airline’s social media channels, responding to customer comments
  • Responding to customer queries and comments via all social media channels ensuring
  • Supporting the wider customer services/reservations team in managing all types of customer services queries via email and the phone
  • Responsible for increasing customer satisfaction through the delivery of consistent high quality customer communications

Required Skills & Experience:

  • Skilled in using social media with a thorough understanding of the most popular social media channels, including but not limited to Facebook, Instagram, Twitter and YouTube
  • Excellent written and verbal communication skills
  • Strong organisation skills with the ability to multi-task in a fast-paced environment.
  • Technically minded with the ability to become proficient in several computer systems


For more details about this position and the full range of our temporary and permanent roles please contact our office and do also visit our as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability, or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications, and abilities to perform the tasks of the specific role.

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