Customer Service Agent

  • Job Reference: 00000602-1
  • Date Posted: 10 September 2018
  • Recruiter: Anne Jagger Recruitment
  • Location: West London
  • Salary: £18,500 to £19,500
  • Bonus/Benefits: attractive benefit package
  • Sector: Call Centre / Customer Service, Business Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Tom Phillips
  • Email: tom@annejagger.com
  • Telephone: 020 3859 7960

Job Description

We are working with a high growth online start-up based in West London. We are seeking Customer Care Agents to work in a small and friendly team where 60% of the management team are former interns. This is an exciting opportunity to join a growing start-up with opportunities for progression.

Key Responsibilities:

•             Handling all customer enquiries, queries and complaints while maximising customer satisfaction

•             Contribute to CRM and customer engagement strategy

•             Provide the team with insights into the voice of the customers

•             Manage customer communication through different channels (Voice, Email, Chat, Social)

•             Telephone campaigns to new and returning customers

•             Various admin tasks as required by the business

 

Skills required

•             Excellent spoken and written English

•            Strong communication skills

•             Effectively manage large amounts of incoming calls

•             Professional & confident phone manner and excellent problem solving ability

•             Ability to effectively multi-task and handle multiple channels

•             Ability to understand and work towards team and individual KPIs

•             Go the extra mile to engage and please our customers

BENEFITS

•             22 days of holiday (plus bank holidays) increasing by a day each year up to 25

•             Coffee, tea and fruit provided every day to keep you fresh

•             Wine and beer provided every Friday evening

•             50% staff discount on food recipe boxes

•             Free gym membership after a year

•             Childcare vouchers

•             Quarterly all-company socials

 

This role would ideally suit a candidate with previous customer care experience preferably with experience working in a start-up environment.

The company are looking for pay in the region of £18,500 depending on skills and previous experience. 

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.