Customer Service Advisor (Term Time)

  • Job Reference: 00001010-1
  • Date Posted: 7 September 2021
  • Recruiter: Anne Jagger Recruitment
  • Location: Witney
  • Salary: £16,676
  • Sector: Administration, Call Centre / Customer Service, School & Education Support, Business Support
  • Job Type: Permanent
  • Work Hours: Part Time
  • Contact: Karen Londesborough
  • Email: k.londesborough@annejagger.com
  • Telephone: 01993 778541

Job Description

Anne Jagger Recruitment in Witney are working with a leading supplier of children's books, teaching resources and educational products. We are recruiting for a permanent Term Time Customer Service Advisor to deliver excellent customer service to all customers, to build relationships and ensure maximum retention via phone and email. Process orders accurately in accordance with service standards

Key Requirements:

  • Accurate data entry and task completion - investigating queries, updating records, establishing new customers, chasing orders and filing
  • Dealing with emails and phone calls and adhering to quality standards
  • Building relationships and ensuring maximum customer retention by making outbound calls
  • Maintaining product knowledge (both children’s books and educational resource materials)
  • Building and maintaining cross functional relationships to promote the business
  • Looking at ways to make continuous improvement

Previous experience in a sales and customer service role is essential.

The annual salary for this position will be £16,676 per annum (for 200 days worked through the year).

The working hours will be 8.30 - 5.00 Monday to Friday, term time i.e. 7.5 hours per day for 200 days per year.

They also offer excellent benefits including 25 days holidays plus bank holidays (pro rated over the 200 days), additional holiday entitlement from year 5 of employment, a Group Self Invested Personal Pension Scheme where the Company matches the employees contribution up to 5%, place staff orders with up to 50% discount off books that they sell, have access to the confidential Employee Assistance Programme as well as access to their employee benefits website where vouchers can be bought at a discount.

For more details about this position and the full range of our temporary and permanent roles in Witney and many other Oxfordshire locations, please contact out Witney recruitment office and do also visit our website www.annejagger.com as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.