Customer Service Advisor

  • Job Reference: 00001022-1
  • Date Posted: 23 September 2021
  • Recruiter: Anne Jagger Recruitment
  • Location: North Acton
  • Salary: £21,000 to £25,000
  • Sector: Administration, Call Centre / Customer Service, Business Support
  • Job Type: Contract, Temporary
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: steve@annejagger.com
  • Telephone: 0207 078 1941

Job Description

Our client, a Telecom business has significantly expanded its client base over the past 12 months. To assist with business growth, they are looking for a Customer Service Representative. You will be responsible for handling a variety of duties in an efficient manner and will ensure high standards are met.

Based in West London, one minute from a Central Line tube station. Salary is £21,000.00 to £25,000.00 depending on experience. This is a Monday to Friday role in a relaxed, friendly environment.

Key Responsibilities:

  • Process and coordinate customer queries
  • Provide excellent customer service by offering support and solutions to client requests via telephone and email
  • Respond to all inquiries in a timely manner and escalate where appropriate
  • Assist the Customer Service Manager as needed

Required Skills and Abilities:

  • Attention to detail
  • Ability to work well under pressure, multi-task, and prioritise work load
  • Confident and professional verbal and written communication skills, including fluency in English
  • Good telephone manner
  • Excellent problem solving skills
  • Flexible attitude and a good team player
  • Strong organisational and planning skills
  • Ability to maintain confidentiality
  • Proficiency in Microsoft Office including Excel, Outlook, and Word
  • Other languages are an advantage, but are not essential

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.