Customer Sales and Service Co-ordinator (Part-time)

  • Job Reference: 00001053-1
  • Date Posted: 11 November 2021
  • Recruiter: Anne Jagger Recruitment
  • Location: London
  • Salary: £23,000 to £26,000
  • Sector: Call Centre / Customer Service, Sales & Marketing, Business Support
  • Job Type: Permanent
  • Work Hours: Part Time
  • Contact: Steve Brame
  • Email: steve@annejagger.com
  • Telephone: 0207 078 1941

Job Description

Our client specialises in providing memorials after cremation. We are seeking genuinely caring candidates with strong customer service and communication skills to fulfil this varied and very rewarding part-time customer focused role.

A part-time role, the client is flexible towards working days and hours; 21 to 25 hours per week is the anticipated requirement.

Responsibilities

  • Actively promote memorials, engage new customers while always prioritising the needs of the bereaved above a sale
  • Co-ordinate the expiry and renewal process
  • Installation of new memorials and removal of expired memorials
  • Modernise the marketing process, with the focus of online
  • Maintain immaculate presentation in memorial areas
  • Arrange appointments for interments of ashes
  • Liaise with third party suppliers
  • Update and maintain maps of the grounds.
  • Ensure at all times the client is well advised and informed of all options, and accurately advised of costs.
  • Collaborate with the Maintenance and Gardening Departments
  • Build relationships with prospective and existing memorial owners

Required Experience, Skills & Competencies

  • Excellent customer service skills and a high level of professionalism and empathy. An ability to understand and appreciate the emotive nature of the business, and deal with potentially distressed persons in a sensitive and compassionate manner
  • Working knowledge of Word, Excel and Outlook and experience using social media
  • Proven sales experience and an understanding of how to promote a product without pressuring the customer
  • Appreciation and respect for needs and preferences of all cultures, religions and beliefs.

Benefits:

  • A competitive base salary, pro rated for part-time hours
  • 25 days’ holiday, pro rated for part-time hours
  • Life Insurance
  • Income Protection Insurance
  • Pension

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.