Our client is a successful online retailer. Based in Central London, we are seeking a temporary to permanent Customer Service Advisor to be the first point of contact for customer queries. Queries will be via telephone, email, webchat and social media. The main responsibility will be to ensure complete customer satisfaction.
- Handling a large volume of costumer calls, emails, and online chat requests.
- Upselling the business.
- Regular use of Zendesk and Shopify.
- Processing orders.
- Answer all queries in a friendly and helpful manner.
- Process enquiries and enter all details to bespoke system.
- Opportunities to work with website and social media
This is will be a temporary position for around 3 months, offering an hourly rate of £10.77 plus holiday pay with the possibility of becoming a permanent role and offering a salary of £22,000. Working hours are Monday to Friday 9am to 5.30pm. Occasional Saturdays required. This role will ideally suit a candidate from the customer service industry with previous Zendesk experience.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability, or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.
If you do not hear back within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.
Anne Jagger Recruitment Ltd is an employment agency and employment business.