Customer Relationship Advisor

  • Job Reference: 00000932-1
  • Date Posted: 9 April 2021
  • Recruiter: Anne Jagger Recruitment
  • Location: London
  • Salary: £10.26 to £11.50 Per Hour
  • Bonus/Benefits: Temp to perm £22,000 to £23,000 plus benefits
  • Sector: Administration, Call Centre / Customer Service, Business Support
  • Job Type: Permanent, Temporary
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: steve@annejagger.com
  • Telephone: 0207 078 1941

Job Description

Our client is a successful online retailer. Based in Central London, we are seeking a customer service advisor to be the first point of contact for customer queries. Queries will be via telephone, email, webchat and social media. The main responsibility will be to ensure complete customer satisfaction.

Key Duties:         

  • Handling a large volume of costumer calls, emails, and online chat requests.
  • Upselling the business.
  • Regular use of Zendesk and Shopify.
  • Processing orders.
  • Answer all queries in a friendly and helpful manner.
  • Process enquiries and enter all details to bespoke system.
  • Opportunities to work with website and social media

This is will be a temporary position for around 3 months before becoming a permanent role. Shift patterns will include the occasional weekend. This role will ideally suit a candidate from the customer service industry and pays £23,000 per annum.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability, or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.