Customer/Merchant Service Representative

  • Job Reference: 00000699-1
  • Date Posted: 4 March 2019
  • Recruiter: Anne Jagger Recruitment
  • Location: Islington, London
  • Salary: £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Charlotte Bowie
  • Email:

Job Description

Customer/Merchant Service Representative

North London

£22k Per Annum

6 Months Contract

Our client allows consumers and businesses to fund their needs in smart and responsible ways. At the forefront of a rapidly expanding industry, they bring security and assurance to the Non-Traditional Finance sector. This is a multifaceted role within the Operations team. The Operations team is responsible for Onboarding new clients in addition to providing Customer service support to the business.

The Responsibilities

Customer Support

  • Handling of incoming customer queries in relation to customer’s plans including

           but not limited to: account balances, updating details, scheduling payments,

           negotiating payment plans and other incoming queries that originate by phone

           and email including the information email address and your personal email address.

  • Maintaining customer files by ensuring thorough contact notes are made in the

           administrative interface.

  • Maintaining the utmost in customer service standards regardless of the context

  • General administrative matters relevant to the position and team as required.

Merchant Support

  • Being the primary point of contact for store level staff, this includes responding

           to inbound enquiries for training, marketing material, system issues and other

           queries that may arise and where necessary and directing these calls for further

           action as appropriate.

  • Communication and reporting with Merchants as directed, whom have specific contractual arrangements.


Within the context of this role, it is necessary to ensure that all policies are adhered to and that any applicable legislation is complied with. In addition, it necessary in this role to be familiar with PCI Compliance and the applicable procedures.

The Requirements

  • Proficient computer skills in Outlook, Word, Excel, PowerPoint

  • Confidence in liaising with customers and external stakeholders at all levels

  • Excellent verbal and written English communication skills

  • Experience in a customer service, training or account management role

  • Available for shift work - morning, day & evening shifts on a rotating roster

  • Applicants must have at least 3 years of Call Center experience.

If you are interested in the above role apply on-line.

Please do also visit our website to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.