Customer/Merchant Service Representative
£22k Per Annum
6 Months Contract
Our client allows consumers and businesses to fund their needs in smart and responsible ways. At the forefront of a rapidly expanding industry, they bring security and assurance to the Non-Traditional Finance sector. This is a multifaceted role within the Operations team. The Operations team is responsible for Onboarding new clients in addition to providing Customer service support to the business.
but not limited to: account balances, updating details, scheduling payments,
negotiating payment plans and other incoming queries that originate by phone
and email including the information email address and your personal email address.
to inbound enquiries for training, marketing material, system issues and other
queries that may arise and where necessary and directing these calls for further
action as appropriate.
Within the context of this role, it is necessary to ensure that all policies are adhered to and that any applicable legislation is complied with. In addition, it necessary in this role to be familiar with PCI Compliance and the applicable procedures.
Proficient computer skills in Outlook, Word, Excel, PowerPoint
Confidence in liaising with customers and external stakeholders at all levels
Excellent verbal and written English communication skills
Experience in a customer service, training or account management role
Available for shift work - morning, day & evening shifts on a rotating roster
Applicants must have at least 3 years of Call Center experience.
If you are interested in the above role apply on-line.
Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.
Anne Jagger Recruitment Ltd is an employment agency and employment business.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.
If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.