Customer Experience Advisor

  • Job Reference: 00000583-1
  • Date Posted: 23 July 2018
  • Location: Moorgate
  • Salary: £23,000 to £26,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email:
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment in London is working with a start-up company specialising in the provision of energy and utilities. We are seeking an experienced customer service advisor to join the small and friendly team. You will be responsible for being the first point of contact for the company and represent the brand and image.

Key Requirements:

  • Providing excellent customer service by telephone, email and live chat.
  • Ensuring that all customer communication is responded to in a timely and professional manner.
  • Assisting customers with all queries including troubleshooting and product information.
  • Online order management.
  • Maintaining and updating customer databases.
  • Reporting to Management.

This role would ideally suit a candidate with previous energy or utilities experience. You must be self-motivated, hardworking and show great attention to detail. Knowledge of Zendesk or other online customer service platforms is required in order to be considered for this position.

Based in Moorgate, the annual salary for this permanent position is around £23k - £25k depending on skills and previous experience. The working hours are 8.30am – 5.30pm Monday to Friday; however flexibility may be required during busy periods. Immediate starts are available.

Please do also visit our website to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.