Customer Experience Advisor

  • Job Reference: 00001037-1
  • Date Posted: 14 October 2021
  • Recruiter: Anne Jagger Recruitment
  • Location: Home Based
  • Remote Working: 100% remote working possible
  • Salary: £10.77 to £11.91 Per Hour
  • Bonus/Benefits: plus holiday pay & Benefits and double overtime pay
  • Sector: Administration, Call Centre / Customer Service, Business Support
  • Job Type: Contract, Temporary
  • Duration: 8 weeks ( temp to perm opportunities)
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: steve@annejagger.com
  • Telephone: 0207 078 1941

Job Description

We are delighted to be working with our client, an award winning luxury soft furnishing company. They are approaching a very busy period and need assistance in their Customer Service team.

As a Customer Experience Advisor you will be the first point of contact for all customers, representing the brand in every engagement.

Paying £10.77 per hour plus holiday pay (£11.98) and overtime (paid at double time). This is a temporary position for approximately 8 weeks (Permanent opportunities also available). Working from home you will be provided with a laptop but need to have broadband and an appropriate working space. You will treated to Deliveroo vouchers for meal deliveries.

Duties & Responsibilities:

Provide first class service to our customers across the appropriate channel to the customer's needs. These can include Email Tickets, Chat & Callbacks. 99% using digital communication.

Ensure all contact is handled within the business service level agreements (and where possible, exceed customer expectations!). Maintain contact until an issue is resolved

Co ordinate with the ops teams both internally and externally

Be the first point of call for customer complaints. De-escalate and resolve as appropriate

Proactively feedback issues in product, processes and systems

Cross sell and up sell opportunities across all product lines

Skills & Experience:

Excellent communication skills both written and verbal

Experience in a customer focused role

Live Chat or Zendesk experience ideal but not essential

Applications will be considered from all candidates with a positive, friendly and professional attitude

The Hours:

Fully remote working but catch up monthly as a team and to socialize. This role will mainly focus on supporting across the peak sales period, including Black Friday/Cyber Monday and Christmas. Shifts and hours:

09:00 - 17:30

11:30 - 20:00

13:30 - 22:00

In addition, you would be expected to work some weekends with a day off in the week and the bank holidays.

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.