Contact Centre Agent

  • Job Reference: 00000782-1
  • Date Posted: 11 September 2019
  • Recruiter: Anne Jagger Recruitment
  • Location: Barnet, London
  • Salary: £20,000 to £21,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Charlotte Bowie
  • Email: charlotte@annejagger.com

Job Description

Anne Jagger Recruitment in London is working with a large bathroom & kitchen chain. We are seeking contact centre agent to join the growing team. You will be responsible for answering inbound calls and emails from customers who have queries and questions with their products or service received,

Key Requirements:

  • Show excellent attention to detail with inbound queries
  • Take ownership of queries and solve complaints
  • Be an excellent communicator, both written and over the phone
  • Work well within the team and show excellent teamwork with reports and admin
  • Correspond with customers via e mail, social media and telephone
  • Hit targets (non-sales) and achieve KPIs
  • Adhere to company policies and compliance at all times

This role would ideally suit a candidate with previous contact centre experience along with administration experience and  good working knowledge of Microsoft Word, Microsoft Outlook & the Internet. You must be self-motivated, hardworking and show great attention to detail.

Based in Barnet, the annual salary for this permanent position is £21k. The working hours are 8am – 5.30pm Monday to Friday. Immediate starts are available.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.