Bi-lingual German and English Customer Service / Marketing

  • Job Reference: 00000604-1
  • Date Posted: 28 August 2018
  • Recruiter: Anne Jagger Recruitment
  • Location: Victoria
  • Salary: £25,000
  • Sector: Administration, Call Centre / Customer Service, Sales & Marketing
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: steve@annejagger.com
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment in London is working with a market leader in Home Furnishings and bedding. Based in Central London, we are seeking native German customer service advisors to be the first point of contact for inbound customer queries from the German market. Queries will be via telephone, email, webchat and social media. The main responsibility will be to ensure complete customer satisfaction.

Key Duties:

  • Handling a large volume of costumer calls, emails and online chat requests. All in German language
  • Commenting on reviews and interacting with German social media channels
  • Upselling the business in German where possible
  • Processing orders
  • Answer all queries in a friendly and helpful manner
  • Keeping a solid brand awareness across trustpilot
  • Process enquiries and enter all details to bespoke system
  • Increase social media presence and tone of voice in Germany

Due to growth, we are recruiting for multiple vacancies with an immediate start. This role will ideally suit a candidate from the customer service or marketing industry. This permanent role will pay around £25k depending on previous skills and experience.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.