Customer Support Team Leader

  • Job Reference: 00000506-1
  • Date Posted: 23 March 2018
  • Location: Mayfair
  • Salary: £24,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: steve@annejagger.com
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment is working with a Fintech start-up company based in Mayfair. We are seeking a permanent Customer Support Team Leader to join this growing organisation. The main duties will be to take escalated calls, complaints and queries from the team but to also act as an intermediary to the operations department.

Key Responsibilities:

  • Scheduling staff hours for rota’s and peak periods
  • Deliver product training where appropriate
  • Implement change and ensure the team respond effectively
  • Lead a team of 8 agents, growing to 15.
  • Monitor calls and provide feedback where appropriate
  • Regular contact with the product and design team
  • Assist in recruitment for the support team
  • 1-2-1’s, disciplinaries, appraisals, KPI setting, reviews
  • Lead by example

This is a full-time role including shift work and including occasional weekends. It is essential the right candidate comes from a contact centre team leader environment. Salary is around £24k depending on experience but with opportunity for negotiation. There is an excellent opportunity for progression and promotion from within.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.