Customer Service Executive - Temp to Perm

  • Job Reference: 00000411-1
  • Date Posted: 31 October 2017
  • Location: Minster Lovell
  • Salary: £17,000 to £20,000
  • Sector: Administration, Call Centre / Customer Service, Business Support
  • Job Type: Temporary
  • Work Hours: Full Time
  • Contact: Karen Londesborough
  • Email: k.londesborough@annejagger.com
  • Telephone: 01993 778541

Job Description

Anne Jagger Recruitment in Witney is working with a leading local manufacturer to recruit a Customer Service Executive.

You will be responsible for providing exceptional customer service to all customers, encompassing a good understanding of their needs, processing their requirements with speed and accuracy. You will be sympathetic to their problems whilst offering them proactive solutions.

Key Responsibilities:

  • Customer relationship management
  • Process orders received
  • Offer alternative products for out of stock items
  • Promote new products
  • Maximise order book fulfilment by liaising with Supply Chain and Warehouse
  • Be able to give technical information on products confidently over the telephone
  • Delight customers, above and beyond the call of duty
  • Have a detailed knowledge of the customer’s requirement
  • Have empathy for a customer’s problem
  • Think "outside the box" and offer achievable solutions to problems
  • Be able to communicate concisely and effectively, both written and over the telephone
  • Have a "thick skin" so that complaints can be handles professionally and aim to resolve the situation amicably
  • Develop good working relationships with internal departments ensuring issues are addressed in the proper manner avoiding a "blame" culture
  • Be able to suggest improvements in processes and procedures
  • Be computer literate
  • Ad-hoc administrative tasks

Key Skills and Competencies:

  • Have a pleasant and friendly style
  • Work accurately and with an eye for detail
  • Absorb training and instructions in order to work independently
  • Be a team player
  • Be proactive

This is a really exciting to join this business, as they are growing rapidly!

*Due to my client’s rural location, your own transport will be essential

For more details about this position and the full range of our temporary and permanent roles in Witney and many other Oxfordshire locations, please contact out Witney recruitment office and do also visit our website www.annejagger.com as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.