Customer Service Advisor - US Market

  • Job Reference: 00000396-1
  • Date Posted: 29 September 2017
  • Location: London Bridge
  • Salary: £10.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: sarah@annejagger.com
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment in London is working with an online start-up company specialising in technology and household devices. We are seeking an experienced Customer Service Advisor to join the small and friendly team. You will be responsible for the US Market, meaning working hours will be 5pm – 12am working from home.

Key Requirements:

  • Providing excellent customer service by telephone, email and live chat.
  • Ensuring that all customer communication is responded to in a timely and professional manner.
  • Assisting customers with all queries including troubleshooting and product information.
  • Dealing with customer returns and exchanges
  • Maintaining and updating customer databases.
  • Reporting to Management.
  • Always going the extra mile for customers ensuring the customer is left with a positive impression of the company following any and all communication.

 

This role would ideally suit a candidate with previous ‘out-of-hours’ experience and knowledge of the US market. You must be self-motivated, hardworking and show great attention to detail. Knowledge of school vetting and compliance checks is required in order to be considered for this position.

The hourly rate for this temp to perm position is around £10 depending on skills and previous experience. The working hours are 17:00-00:00 Monday to Friday; however flexibility may be required during busy periods. Initial training will be office hours in the London head office. Immediate starts are available.

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.