Customer Care Executive

  • Job Reference: 00000410-1
  • Date Posted: 26 October 2017
  • Location: Richmond Upon Thames
  • Salary: £22,000
  • Sector: Call Centre / Customer Service, Business Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: steve@annejagger.com
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment in London is working with an online retailer specialising in pet food and supplies. We are seeking an experienced Customer Care Executive to join the small and friendly team. You will be responsible for monitoring emails, dealing with customer calls and assisting with social media requests.

Key Requirements:

  • Be the first point of contact for inbound customer enquiries
  • Be a customer care champion
  • Work within a small team of customer care professionals
  • Be proactive with customer responses and enquiries
  • Monitor social media activity and respond efficiently
  • Upsell at ideal opportunities

This role would ideally suit a candidate with previous customer service experience. You must be self-motivated, hardworking and show great attention to detail. Knowledge of startups or FMCG is desirable in order to be considered for this position.

The annual salary for this permanent position is £22k depending on skills and previous experience. The working hours are Monday to Friday, 9am – 6pm, however flexibility may be required during busy periods. Immediate starts are available.

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.