Customer Care Agent

  • Job Reference: 00000322-1
  • Date Posted: 4 December 2017
  • Location: Acton, West London
  • Salary: £18,000 to £19,000
  • Sector: Administration, Call Centre / Customer Service, Other
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Tom Phillips
  • Email:
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment is working with a high growth online start-up based in West London. We are seeking Customer Care Agents to work in a small and friendly team where 60% of the management team are former interns. This is an exciting opportunity to join a growing start-up with opportunities for progression for the right candidate.

Key Responsibilities:

•             Handling all customer enquiries, queries and complaints while maximising customer satisfaction

•             Contribute to CRM and customer engagement strategy

•             Provide the team with insights into the voice of the customers

•             Manage customer communication through different channels (Voice, Email, Chat, Social)

•             Telephone campaigns to new and returning customers

•             Various admin tasks as required by the business


Skills required

•             Excellent spoken and written English

•             Follow communication procedures, guidelines and policies

•             Effectively manage large amounts of incoming calls

•             Professional & confident phone manner and excellent problem solving ability

•             Ability to effectively multi-task and handle multiple channels

•             Ability to understand and work towards team and individual KPIs

•             Go the extra mile to engage and please our customers


•             22 days of holiday (plus bank holidays) increasing by a day each year up to 25

•             Coffee, tea and fruit provided every day to keep you fresh

•             Wine and beer provided every Friday evening

•             50% staff discount on Gousto boxes

•             Free gym membership after a year

•             Childcare vouchers

•             Quarterly all-company socials



This role would ideally suit a candidate with previous customer care experience preferably with experience working in a start-up environment.

The company are looking for pay in the region of £18,000 depending on skills and previous experience. 

Please do also visit our website to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.