Customer Care Agent

  • Job Reference: 00000416-1
  • Date Posted: 10 November 2017
  • Location: Camden Town
  • Salary: £8.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Work Hours: Full Time
  • Contact: Steve Brame
  • Email: steve@annejagger.com
  • Telephone: 0203 859 7690

Job Description

Anne Jagger Recruitment in London is working with a multi-channel online retailer specialising in selling creative materials and activities. We are seeking a temporary customer care agent to join the busy Customer Services team for the run up to Cyber Monday. You will be responsible for answering and dealing with a high volume of inbound customer phone calls and emails.

Key Requirements:

  • Answer a high volume of inbound calls in a professional and efficient manner
  • Show empathy to customer queries and assist with order processing and complaints
  • Reply professionally to emails and social media engagements
  • Use live web chat
  • Thrive in a fast paced call centre environment
  • Take an interest in the products and motivate colleagues

This role would ideally suit a candidate with previous contact centre or customer care experience from e-commerce. You must be self-motivated, hardworking and show great attention to detail. Knowledge of ticketing platforms (Zendesk) is desirable but not essential.

The hourly rate for this temporary position is £8. The working hours are 9am – 5.30pm Monday to Friday; however flexibility may be required during busy periods. Immediate starts are available.

Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.